UCaaS - Unified Communications as a Service

What is UCaaS – Unified Communications as a Service

Is your UCaaS solution really Unified Communications?

There are a ton of service offerings in the marketplace today that are advertised as UCaaS solutions, but do they really provide all of the features that encompass Unified Communications as a Service?

Let's break down the acronym and make sure we all understand.

UCaaS | Unified Communications as a Service

Unified Communications or UC -

The integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

as a Service or *aaS -

is an acronym for as a service (e.g., X as a service), and refers to something being made available to a customer as a service.

So to truly satisfy the UCaaS acronym's requirements, you must offer everything in the first paragraph as a service that the customer can buy.  Doesn't seem that difficult does it?   Turns out, it really is very difficult to find a product that has all of those features in one neatly wrapped up package.

Enter 3CX - a Full Featured UC product, that when bundled with our hosted platform and 24 Hour Enterprise class support, becomes the most fully featured UCaaS product available in the marketplace today.

3CX as a Service, which makes up our UCaaS product offering, is available in a highly competitive pricing structure, enabling business to adopt this state of the art technology without any capital investment at all.

If you have been considering a migration to a true UCaaS platform, we are offering an unprecedented free ONE YEAR of hosting for 3CX Standard edition, with up to 16 simultaneous calls (requires SIP trunk subscription).

This includes all the features of a REAL hosted UC product offering, including

  • Web Conferencing (Screen Sharing, Video, Whiteboard)
  • Audio Conferencing Bridges
  • Chat and Presence
  • Fax to Email
  • Softphone and Desktop/Web Client
  • Video Conferencing (up to 25 Users)

For more information, visit our website or reach out to us.